Booking Terms & ConditionsPlease read these Terms and Conditions carefully before submitting your booking request form and retain a copy of these Terms and Conditions and a copy of the confirmation of your request for future reference.
1.1 In these Conditions:
"The Company", "we", "us" means Festival Adventures Limited, registered office address is 44A, The Green, Warlingham, Surrey CR6 9NA, its employees, agents and includes any business or other person to whom we may transfer our rights under these Terms and Conditions. (Company Registration in England & Wales 6082832).
"You" and "Your" means the person who enters in to an Agreement with the Company for the provision of services.
"Services" means those tours that are detailed on the Festival Adventures website or as advertised in selected magazines.
"Booking Form" means the form you complete on line and send to us.
2 Booking your tour
The tours and services offered by the Company are designed in principle for the 18 to 35 yr old market and we therefore reserve the right to decline a booking request should we deem you not suited to our Tours or packages.
2.1 You may request a booking using the on-line booking request form. The booking request is subject to you having read and accepted the Terms & Conditions. By clicking on the link on the website is the Company's confirmation that you have done so.
2.2 No contract exists between you and the Company for the provision of services until we have received the booking request form from you, subject to availability the company will issue a confirmation email together with an invoice. In addition the appropriate deposits must clear through the banking or debit/credit card system and reside in the Company's account.
2.3 The client(s) has responsibility to clearly state all requirements at the time of booking, particularly if there are any medical or physical disabilities that may affect your holiday as this will aid in assessment of the suitability of the tour before confirmation is issued. If we feel we are unable to properly accommodate the particular needs of the person(s) concerned, we reserve the right to decline the booking based on these reasons or ask for the person to be accompanied by a person who is able to provide full assistance throughout the duration of the tour.
2.4 The first person listed on the booking request form will be treated as the main contact for communication. This will apply when there is a group booking. Confirmation of the booking request will be sent to the party leader who will have responsibility for forwarding on relevant and pertinent information to all individuals listed on the booking request form. The party leader will be responsible for co-ordinating all payments including the initial deposit submitted with the booking request form and all balance of payments on issue of the confirmation invoice by the Company.
2.5 When in receipt of the confirmation invoice it is at this point the contract comes in to effect and is binding and is subject to your deposit and to your Rights of Cancellation. See Clause 5.
3.1 The Company accepts payment by cheque, bank transfer and either credit or debit card payments.
3.2 DEPOSIT: £25 per person except for Hotel Tours where the deposit is £50 per person.
Deposits are non-refundable and non-transferable.
3.3 Balance of payments will be confirmed in the confirmation invoice and to be settled 5 weeks (35 days prior to departure date). Failure to meet the cut off date will render the booking void and no refunds will be issued.
3.4 If a booking is made less than 35 days from departure date full payment is required at the time of booking and subject to a 100% cancellation fee. See clause 5.5.
3.5 The Company reserves the right to correct any errors on the confirmation invoice as they become known and will notify you of the error at the earliest possible time.
4 Changes & Modifications
4.1 Once the contract comes in to existence it is binding. Any subsequent changes or modifications to change between tours will incur an administrative cost of £20 per person per change. This fee is applicable as the request may have implications relating to minimum numbers. The Company will undertake best endeavours to accommodate the changes subject to availability.
4.2 Some coach and hotel tours are subject to minimum numbers being achieved. If these are not deemed achievable four (4) weeks prior to the departure date, then all existing bookings, subject to availability, will be offered an alternative tour of similar duration and departure date and equal to the original cost of the tour. If, however the alternative is of a higher cost, we will ask you to pay the difference if the tour is acceptable to you. In the instance you do not accept an alternative a refund will be given less any reasonable costs incurred by the Company.
4.3 The company reserves the right to alter, substitute or cancel any of the services offered for operational reasons or because of circumstances beyond our control. See clause 7.
5.1 To exercise your right of cancellation, you must give us written notice immediately by email to firstname.lastname@example.org or to the postal address listed on the Festival Adventures website. www.festivaladventures.com.
5.2 You have the right to cancel your agreement with us at any time up until the end of the seven (7) working days after the issue of the confirmation invoice. A working day is any day other than weekends or a Bank or other public holiday.
5.3 The total cancellation of a group booking must be made in writing by the Party Leader. The Notification should be sent to the Festival Adventures email address or to the postal address as listed on the Festival Adventures website. The cancellation will not become effective until notification reaches our office. If an individual wishes to cancel from a group booking notification is to be sent by the Party Leader to the Company. Each individual named on the group booking will be subject to the cancellation fees schedule. See Clause 5.6.
5.4 Any notice sent by email will be deemed to be received by 9am (UK time) on the first working day following its arrival in our inbox.
5.5 Subject to clauses 5.1 and 5.2 above, we will return all money paid to you including the deposit within thirty (30) working days of the date of the notice of cancellation is given by you.
5.6 Should you wish to cancel the contract after the end of seven working days after the date of issue of the confirmation invoice you will be subject to the following charges in accordance with the cancellation schedule.
Over 35 days – deposit
28-34 days - 25% or deposit whichever is the greater
21-27 days - 50%
14-20 days - 75%
7-13 – days - 90%
0-6 days - 100%
A booking request that is made less than 10 days prior to the departure date of the tour, a binding contract will come into immediate existence at the time of booking this will include the termination of the phone call or once notification that payment has been made by debit or credit card and subject to 100% cancellation fee.
5.7 If we have to make a significant change by this we mean:
a) a change of accommodation specifically for hotel tours to that of a lower official classification or standard for the whole or major part of the time you are away,
b) a change of accommodation area for the whole or major part of the time you are away or a change of outward departure time or overall length of time you are away of twelve or more hours.
All other changes are treated as "minor" changes.
In the instance of a significant change or cancellation, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-
(a) (for significant changes) accepting the changed arrangements or
(b) cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us less any reasonable expenses or costs incurred by the company.
5.8 The Company is not liable for any other cost or any other travel arrangements made as a result of a cancellation or change or delay in schedule by airlines or other public transport. The Company is not connected to any of the flight carriers listed on the website and links through to their individual websites has been given solely for the ease of the customer experience from the Festival Adventures website.
5.9 The Company reserves the right to terminate your tour or booking at any point, if:
a) a default by you in the payment of any money due under these conditions
b) a material breach by you of any of these conditions other than those relating to payment of money. See Clauses 9.
6 Limitation of Liability
6.1 The Company has undertaken to provide all services with due skill and care and that are of a reasonable standard and commensurate with this type of adventure holiday. Some of the accommodation and transport is run by independents and though they form part of the tours offered by the company, the term "reasonable standard" should be taken in the context and measure of the standards of which country they are supplied.
6.2 The company shall not be liable for losses that were not foreseeable to both parties at the time the contract was formed even when due skill and care were taken.
6.3 You have responsibility for ensuring that you are in possession of all the necessary travel and entry documents with minimum validity from the start date of the tour; together with any medical documentation prior to departure to comply with all immigration laws and customs requirements. We regret we cannot accept liability for refusal of entry on to any transport or in to any country due to failure on your part to hold the correct documentation.
6.4 Nothing in these Conditions shall exclude, restrict our liability for death or personal injury resulting from our negligence except in the following situations:
i) the act(s) and or omissions of the person(s) concerned
ii) those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable
6.5 The Company is not liable for any additions costs or expenses that may be incurred if the cancellation, delay or change to schedule of any flight company or other public transport that may result in you not departing or joining with the booked tour on the correct date, nor taking up accommodation for the allocated period. The Company is not liable for any costs or expenses that you may incur as a result of the above neither is it in a position to offer any assistance with outward or return journeys if this situation arises.
7 Force Majeure
7.1 In the case of 'force majeure (ie: terrorism, threat of war, riots, political unrest, industrial disputes, closure of ports and airports, epidemic, fire, adverse weather, Acts of God or any other circumstances beyond our control) we do not accept liability for the loss, damage or expense resulting from these events as they are deemed to be out of our control and may result in a change or changes to the tour arrangements. If due to force majeure we are forced to terminate your tour prior to the end date we regret we will be unable to make any refunds or compensation payments for costs or expenses you may incur. A refund will be given less any reasonable expenses incurred by the Company if the trip is cancelled prior to departure.
8.1 The Company stipulates a condition of booking is that the client(s) take out adequate travel insurance to cover cancellation, medical and repatriation expenses, personal accident and injury, baggage, money and public liability. The insurance should be valid for the entire duration of the tour.
9.1 The Company reserves the right to terminate your tour or booking at any point if you render yourself unfit either medically or otherwise to continue the trip. You may also be removed from a trip if you contravene any country laws or customs or you disrupt or become objectionable to other passengers on the trip.
9.2 Should you be asked to leave, the Company is not liable for any costs or expenses you may incur neither will you receive any refund and the Company will be under no obligation with regard to your ongoing transport or for any and all costs involved with your removal.
9.3 Any damage caused as a result of the inappropriate behaviour of you or any member of the group booking, full payment for such damage or loss will be made direct to the owner of the accommodation or supplier. Failure to do so will result in you meeting any claims subsequently made against us as a result of your actions.
10 Complaint Procedure
10.1 In the instance of a complaint by the client of whatever nature, this should be reported immediately to an authorised representative of the Company. Verbal notification should then be followed up in writing as soon as possible. Prompt notification will give us the opportunity to deal with the matter at that time. Any subsequent complaint must be put in writing together with the booking reference no more than 28 days after the completion of the tour/package and any failure to do so may affect the Company's ability to deal with the complaint or claim. We cannot accept liability if there is a failure to comply entirely with this clause.
11 Data Protection:
11.1 At no time will the Company be in possession of your credit or debit card information as this will be held at PayPal on their encrypted date base. Any other personal information supplied will only be passed to third parties in the case of normal operating requirements to suppliers as required by them.
English Law will apply to these Terms & Conditions and the parties agree to submit to the non-exclusive jurisdiction of the English Courts.
13 Any change or amendment to these terms and conditions will be notified to you or placed on the Festival Adventures website and will be deemed as accepted unless otherwise notified in writing to us within 21 days of their issue.